Frequently Asked Questions
What is the quote process?
The quote process involves submitting your project details through our form, after which our team will review your requirements and provide a personalized quote for garage doors, installations, or repairs tailored to your needs.
How long does repair take?
The duration of a repair typically depends on the complexity of the issue and the specific type of garage door involved. Most repairs can be completed within a few hours, while more extensive issues may take longer.
Can you fix broken garage doors?
Stoneburner Inc. specializes in fixing broken garage doors, offering expert repairs and installations to ensure your garage door functions smoothly and securely. Our team is ready to assist with any issues you may encounter.
Is repair guaranteed?
Repair services at Stoneburner Inc. are guaranteed, ensuring that any issues with your garage doors or installations are addressed promptly and effectively. Your satisfaction is our priority, and we stand behind the quality of our work.
Do you serve Harrisonburg area?
Stoneburner Inc. proudly serves the Harrisonburg area, offering a wide range of construction materials and specialized services, particularly in garage doors, installations, and repairs.
Are quotes available over phone?
Quotes for our services, including garage doors and installations, are available over the phone. Simply call us to discuss your project details, and our team will provide you with a personalized quote.
Do you offer emergency repairs?
Stoneburner Inc. offers emergency repair services, particularly for garage doors. If you experience a sudden malfunction or damage, our team is ready to assist you promptly to ensure your garage door is secure and functional.
How much does service cost?
The cost of our services varies based on the specific project and materials required. For accurate pricing on garage doors, installations, and repairs, please request a personalized quote through our contact form.
How much is garage door spring repair?
The cost of garage door spring repair typically ranges from $150 to $300, depending on the type of spring and the complexity of the repair. For an accurate quote, please contact us with your specific needs.
What information is needed for a quote?
To obtain a quote, you'll need to provide details about your project, including the type of materials or services required, project dimensions, and any specific preferences, especially regarding garage doors and their installations or repairs.
How can I request a quote?
To request a quote, simply fill out our online form with details about your project, including any specific requirements for garage doors or installations. You can also contact us directly via phone or email for personalized assistance.
What types of repairs do you offer?
The types of repairs we offer primarily focus on garage doors, including installation, maintenance, and repair services to ensure your garage door operates smoothly and efficiently.
Are there any warranties on repairs?
Warranties on repairs are available at Stoneburner Inc., ensuring that our garage door repair services meet high-quality standards and provide peace of mind for our customers.
What are your service hours in Harrisonburg?
The service hours for Stoneburner Inc. in Harrisonburg are Monday to Friday, from 8 AM to 5 PM, and Saturday by appointment, ensuring we’re available to assist with your garage door needs and other construction services.
Can I get a quote via email?
You can request a quote via email. Simply provide the details of your project, including information about garage doors or related services, and our team will respond with a personalized quote promptly.
What is the average repair time?
The average repair time for garage doors typically ranges from one to three hours, depending on the complexity of the issue and the specific parts that need attention.
Do you provide same-day service for repairs?
Stoneburner Inc. offers same-day service for garage door repairs, ensuring your needs are met promptly and efficiently. Contact us today to schedule your repair and experience our commitment to excellent service.
What payment methods do you accept?
The accepted payment methods at Stoneburner Inc. include major credit cards, debit cards, and bank transfers, ensuring a convenient and secure transaction process for your garage door purchases and services.
Is there a fee for quotes?
There is no fee for quotes at Stoneburner Inc. We provide free, personalized quotes for all your construction material and service needs, including garage doors and installations.
How do I schedule a repair appointment?
Scheduling a repair appointment is simple. To book your garage door repair, please contact us via phone or email, or fill out the online form on our website, specifying your needs and preferred times.
What brands of garage doors do you service?
Stoneburner Inc. services a wide range of garage door brands, ensuring quality installations and repairs for popular names such as Clopay, Amarr, and Wayne Dalton, among others.
Can you provide emergency repair services?
Stoneburner Inc. offers emergency repair services, particularly for garage doors. Our skilled team is ready to assist you promptly, ensuring your garage door issues are resolved quickly and efficiently.
What is included in the repair service?
The repair service includes a comprehensive assessment of your garage door, necessary repairs to components such as springs and openers, and adjustments to ensure optimal functionality and safety.
How do I contact customer support?
To contact customer support, you can reach us by phone or email. For inquiries related to garage doors, installations, or repairs, our dedicated team is ready to assist you with personalized assistance.
Are there any discounts for first-time customers?
First-time customers can enjoy special discounts on select products and services, including our premium garage doors and installation services. Contact us to learn more about available offers tailored to your project needs.
What should I do before a technician arrives?
Before a technician arrives, ensure the area around your garage door is clear and accessible. This preparation helps facilitate a smooth installation or repair process. Additionally, have any relevant project details ready for discussion.
How often should garage doors be serviced?
Garage doors should be serviced at least once a year to ensure optimal performance and safety. Regular maintenance can prevent costly repairs and extend the lifespan of your garage door system.
What are common issues with garage doors?
Common issues with garage doors include malfunctioning openers, misaligned tracks, broken springs, and worn-out rollers, all of which can hinder proper operation and safety. Regular maintenance can help prevent these problems and ensure smooth functionality.
Can I track my service request status?
You can track your service request status by contacting our customer service team directly via phone or email. We will provide you with updates on your request for garage door services, installations, or repairs.
What safety measures do you follow during repairs?
The safety measures we follow during repairs include using personal protective equipment, ensuring proper equipment handling, conducting thorough site assessments, and adhering to industry safety standards to protect both our team and your property.
